Shipping & Delivery

Delivery Information

All GIFT3D Factory products are made to order. Please allow time for your item to be crafted before dispatch.

Dispatch Times

Keyrings & Small Items

3–5 Days

AATHAAR Heirloom Pieces

7–10 Days

99 Names Commission

Discussed Individually

✦ Dispatch times are from the date your order is confirmed, not the date of enquiry. We will always let you know your expected dispatch date when we confirm your order.

UK Delivery

Service

Time

Cost

Royal Mail 2nd Class

2–4 working days

£2.99

Royal Mail 1st Class

1–2 working days

£3.99

Royal Mail Tracked 24

Next working day

£5.49

✦ Free UK Delivery

2–4 working days

Over £30 after savings

International Delivery

Destination

Time

Cost

Europe

5–10 working days

£7.99

USA & Canada

7–14 working days

£9.99

Rest of World

10–21 working days

£12.99

International Shipping Quote

We ship internationally and have customers across Europe, the USA, Canada and beyond. International shipping costs vary by destination and package size. Please contact us before ordering for an accurate shipping quote — we will always aim to keep costs as low as possible.

Import duties and taxes may be applicable in your country and are the responsibility of the recipient. Delivery times vary by destination and customs processing.

Important Notes

✦ All items are made to order — we do not hold stock. Your item is printed specifically for you.
✦ We will send a dispatch confirmation email with tracking when your order ships.
✦ For urgent or gift orders, please mention your deadline — we will do our best to accommodate you.
✦ If your item arrives damaged, contact us within 48 hours with a photo and we will resolve it promptly.

Any questions about your delivery?

Policy

Returns & Refunds

Because every GIFT3D Factory item is made to order and personalised specifically for you, our returns policy differs from standard retail. Please read this carefully before ordering.

Personalised & Made-to-Order Items

Under UK consumer law, personalised and custom-made items are exempt from the standard 14-day right to cancel. This applies to all of our products as they are made specifically to your order and cannot be resold.

We therefore cannot accept returns or offer refunds on items simply because you have changed your mind.

When We Will Issue a Refund or Replacement

✓

Item arrives damaged

Contact us within 48 hours of delivery with a clear photo. We will send a replacement free of charge or issue a full refund.

✓

Incorrect item received

If we send the wrong item or make an error with your personalisation, we will reprint and reship at no cost, or refund in full.

✓

Significant quality issue

If there is a significant defect in print quality not caused by handling, contact us with photos and we will assess each case fairly and promptly.

✓

Item lost in post

If your item has not arrived within 20 working days (UK) or 40 working days (international) of your dispatch notification, contact us and we will resolve it.

How to Contact Us About an Issue

1 Email us at hello@gift3dfactory.com with your name and order details.
2 Attach clear photos showing the issue (damaged packaging, the item itself, any defects).
3 We aim to respond within 24–48 hours and will resolve your issue as quickly as possible.

Private Commissions (99 Names of Allah)

A non-refundable deposit is required to begin work. The remaining balance is due prior to dispatch. All details, timelines and terms are discussed individually before any work begins. Any issues with the finished commission will be handled on a case-by-case basis with your satisfaction as the priority.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. If you have a concern, please contact us first — we are a small business and we genuinely want every customer to be happy with their order.

Have a question about an order?

Email Us