Privacy Policy
Last updated: January 2026
Who We Are
GIFT3D Factory is a small business based in United Kingdom. We sell bespoke 3D printed gifts directly to consumers via this website and via our Etsy shop at gift3dfactory.etsy.com. When we refer to 'we', 'us' or 'our' in this policy, we mean GIFT3D Factory. Our contact email is hello@gift3dfactory.com.
What Data We Collect
When you place an order or submit an enquiry through our website, we collect: your name, your email address, your phone number (if provided), your postal address for delivery, your order and personalisation details, and any additional information you choose to share. We do not collect payment card data directly — payments are processed by third-party providers.
How We Use Your Data
We use your personal data solely to: process and fulfil your order, communicate with you about your order or enquiry, arrange delivery of your item, and resolve any issues after delivery. We do not use your data for marketing unless you have explicitly opted in. We do not sell or share your data with third parties except where necessary to fulfil your order (e.g. Royal Mail for delivery).
How Long We Keep Your Data
We retain order information for up to 7 years in line with UK tax and accounting requirements. Enquiries that do not result in an order are deleted after 12 months. You may request deletion of your data at any time by emailing us.
Your Rights
Under UK GDPR you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), object to processing of your data, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This website uses only essential cookies required for the site to function. We do not use tracking, advertising or analytics cookies. No cookie consent banner is required.
Contact
For any privacy-related enquiries or to exercise your rights, please email us at hello@gift3dfactory.com. We will respond within 30 days.